Session Speakers
Session Description
Participants will learn to identify the proactive steps any practice can use to maximize probability of patient satisfaction for rhinoplasty while increasing overall booking ratios and revenue.
Session Objectives
After attending this activity, attendees will be able to:
1. Recognize the origins of unhappy rhinoplasty patients
2. Describe the “3 Dates” process to ensure prospective patients schedule consultations only when mentally prepared to undergo a procedure
3. Determine the proper order in which to ask specific questions to properly gather a prospective patient’s goals and set proper expectations in order to maximize patient satisfaction
4. Illustrate how to set proper expectations during the consultation for primary rhinoplasty and revision rhinoplasty
5. Propose how to dissuade negative reviews, demands for refunds, frivolous suits
how to troubleshoot and respond